FREE SHIPPING EVERY DAY*

Over 20 Years Servicing Projectors for Education, Business, Houses of Worship

FREE SHIPPING EVERY DAY*

Over 20 Years Servicing Projectors for Education, Business, Houses of Worship

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FAQ

F.A.Q.

Frequently Asked Questions

What is the fastest way to get my unit sent in for a professional evaluation?

Establish your case online 24/7. Go to the top menu of this page, and on the right hand side you can pick either: IN-WARRANTY, OOW, or PREVENTATIVE MAINTENANCE.

What is your repair warranty period?

120 days on parts and related labor. The highest in the industry.

Where are your locations?

Atlanta, Pittsburgh and San Diego — Projector Doctor (powered by Mendtronix), is strategically located in three states that enable customer shipping to us within 2 days (ground) for 95% of the U.S. population.

I could not find the item I was looking for on your webstore.

120 days on parts and related labor. The highest in the industry.

Do you sell the replacement lamp I need?

Yes! Our Cobalt brand has become an extremely popular low cost replacement due to its OEM bulb, which is almost always Philips, Osram, or Phoenix, and comes in a new cage. We recommend it for all non-warranty situations to improve brightness and restore image quality. Enjoy free shipping and a 120 day warranty.

My item arrived damaged due to shipping – what can I do?

We highly recommend that you insure your unit any time it ships and that you utilize sufficient and appropriate packaging to protect it. Projector Doctor is not responsible for damage that occurs during transportation. Please check with your carrier for insurance rates. You will also have the option to insure the unit on its way back to you. Insurance rates will be included in the estimate of repair sent to you once unit is evaluated. If the unit arrives to you damaged, save the packaging materials, take digital pictures, contact the carrier and place a claim. Please refer to the Shipping Instructions on the home page under Projector Repair.

I need my order to ship overnight, how do I ensure that happens?

We recommend you contact our customer support team to ensure item is in stock and that your area is covered by overnight service.

What does the repair experience involve?

This link explains the easy steps and how to get started right now: http://mendtronix.com/projectors/

How do I return the item I ordered?

All sales are final. If we decide to make an exception a 10% to 40% restocking fee may apply.

What methods of payments does Projector Doctor accept?

Projector Doctor requires a form of payment upfront. We accept VISA, MasterCard, and American Express for all transactions. We also accept PayPal on part and lamp sales. We accept Purchase Orders from Resellers who already have terms with us and from government agencies and educational facilities. Credit cards are not charged until services are rendered.